Customer Care

Our Store


​The official online store for RONDONOVAN footwear and accessories is You can be confident that products purchased from here are authentic and of the highest quality.

Client Services


RONDONOVAN client service Hours are Monday to Friday from 6am to 3pm Pacific Standard Time or 9am to 6pm Eastern Standard Time. Please feel free to contact us by phone at 646.232,5618 or by email at and one of our client service consultants will get back to you as soon as possible. 



​To place your order online, select the item color and size then proceed to add that item to your cart. For customers with U.S. or non-U.S. payment methods, please proceed to checkout via credit card or PayPal payments. Your billing address must match your shipping address. Once you have entered your correct email address, billing, shipping and payment information, submit your order. You will then receive a confirmation email once your order is successfully placed. 

Payments, Pricing and Promotions


We accept the following payment methods: PayPal, MasterCard, Visa, and American Express). We will only ship to addresses that match the billing address of the credit card you use unless using PayPal. When using PayPal, we will only ship to "confirmed" PayPal addresses. Any orders placed that do not comply with this policy will be cancelled and refunded. Pricing on our website is displayed in US dollars. International posted rates are not live rates and may not be the exact conversion amount, it is intended as a guide only. Promotions on our site are subject to change without notice. 

Shipping and Delivery


Orders are processed within 24-48 buisness hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses.

Returns and Refunds


Merchandise may be returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return or exchange. Merchandise that has been worn, used, altered or damaged will not be accepted for a return.

Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item. DO NOT USE THE ORIGINAL SHOE BOX AS THE SHIPPING BOX. RONDONOVAN will not be responsible for processing and exchanging of such items. Please contact customer service prior to processing a return to receive a RA#. All returns must have a return label on the package with an RA#. To process your return and receive an RA#, please email our return desk at: Customers are recommended to obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. RONDONOVAN reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.

Authenticity & Counterfeits


Genuine RONDONOVAN accoutrements are sourced and produced with the highest level of craftsmanship, materials, and integrity. RONDONOVAN guarantees the authenticity of all products purchased through the RONDONOVAN website.

Counterfeiting is the selling of knockoff or imitation products, falsely advertised as being made by the RONDONOVAN brand. Counterfeit products are of poor quality, have been linked to organized crime, child labor, and terrorism. RONDONOVAN takes legal action against any persons, stores, agents, plants or websites that participate in the sale and supply chain of RONDONOVAN counterfeit products. Only and our official distributors can guarantee the authenticity of our products.